Chapter2 welcomes feedback about things we are getting right, getting wrong and things that we could be doing better. We strive to do all that we do as well as possible, therefore, we are committed to:
- providing a fair complaints procedure which is clear and easy to use;
- publicising our complaints procedure;
- ensuring that all complaints are investigated and responded to in a timely way;
- resolving the complaint and, wherever possible, repairing relationships;
- gathering information which helps us to improve what we do, to learn and to do better;
- understanding what is in our ability to change and improve, and what belongs to others to change and improve.